Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returned items must have the hygienic clear adhesive strip and/or tag if there is one present. To complete your return, we require a receipt or proof of purchase.

 

STEPS TO FOLLOW FOR REFUND/EXCHANGE/RETURN

1. Make sure to check all the slides and that you are eligible for a refund.

2. Contact support@lilcomforts.com with your order number and proof of purchase. 

3. Send photographic evidence of product if it is damaged or broken. 

4. Send unopened/unused item(s) to P.O. Box 153, Hodges SC 29653, United States. Refund will begin processing when products are delivered and are approved. (Shipping cost will not be refunded)

Unfortunately, due to safety and health concerns we are unable to accept returns for the products below. We take safety very seriously and our top priority is making sure the products we sell are safe for you and your loved ones.  The products listed below are hard or impossible to verify if they have been used/tampered with after being returned which is why they are on a "non-returnable" list.

-Sanitary products: pacifiers, bottles/nipples, utensils, etc. 

-Clothing where the hygienic clear adhesive strip and/or tag has been removed if there was one present.

Additional non-returnable items:

- Gift cards

- Downloadable software products

- Some health and personal care items

There are certain situations where only partial refunds are granted

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error

- Any item that is returned more than 30 days after delivery

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@lilcomforts.com.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@lilcomforts.com with photographic evidence and send your item to: P.O. Box 153, Hodges SC 29653, United States. 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To return your product, you should mail your product to: P.O. Box 153, Hodges SC 29653, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returned items will be inspected and must be returned in unopened and original condition. All returned items must have the hygienic clear adhesive strip and/or tag if there is one present. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Gift cards cannot be returned or refunded. We only accept returns for eligible products purchased on LilComforts.com. Original shipping and handling fees and international surcharges are not eligible for refund.  

Items must be returned to us within 30 days of the order date. Once we receive your item(s), please allow up to 10 working days for us to process your refund.

Lil Comforts Gift Card or Lil Comforts Store Credit: If you paid with an LilComforts.com gift card or LilComforts.com store credit, you will receive the money back as LilComforts.com store credit. Your LilComforts.com store credit will go back into your LilComforts.com account.

PayPal / Credit / Debit Cards: If you paid via PayPal, your refund will be issued back to the applicable account. If you paid with a credit or debit card, your refund will be issued back to your card. The time it will take for your refund to post to your bank account, PayPal account, or credit card will vary.

Please note that your refund will appear as an individual credit for each item returned, so you may see multiple credits on your credit card or PayPal statement if you are returning multiple items.

In order to make sure that broken products are taken care of quickly the following steps are recommended.

STEPS TO REMEMBER

1. Immediately open and inspect your order to make sure that it is in good condition (if your order is received broken you must notify us within 14 days of receiving your order to be refunded).

2. If your products are broken email us immediately at support@lilcomforts.com 

3. Write down details, photographic evidence and condition of the package, such as the following items:

-Condition and appearance of the package.

-Where the product is broken.